Billing

We use Stripe as our payments provider, and Orb for invoicing and metering. All Pro plans require payment via credit card or other supported payment method. For invoice-based billing, a Business plan is required. Contact sales@zed.dev for more information.

Billing Information

You can access billing information and settings at zed.dev/account. Most of the page embeds information from our invoicing/metering partner, Orb (we're planning on a more native experience soon!).

Billing Cycles

Zed is billed on a monthly basis based on the date you initially subscribe. You'll receive at least one invoice from Zed each month you're subscribed to Zed Pro, and more than one if you use more than $10 in incremental token spend within the month.

Threshold Billing

Zed utilizes threshold billing to ensure timely collection of owed monies and prevent abuse. Every time your usage of Zed's hosted models crosses a $10 spend threshold, a new invoice is generated, and the threshold resets to $0.

For example,

• You subscribe on February 1. Your first invoice is $10.
• You use $12 of incremental tokens in the month of February, with the first $10 spent on February 15. You'll receive an invoice for $10 on February 15
• On March 1, you receive an invoice for $12: $10 (March Pro subscription) and $2 in leftover token spend, since your usage didn't cross the $10 threshold.

Payment Failures

If payment of an invoice fails, Zed will block usage of our hosted models until the payment is complete. Email billing-support@zed.dev for assistance.

Invoice History

You can access your invoice history by navigating to zed.dev/account and clicking Invoice history within the embedded Orb portal.

If you require historical Stripe invoices, email billing-support@zed.dev

Updating Billing Information

Email billing-support@zed.dev for help updating payment methods, names, addresses, and tax information.

We'll be updating our account page shortly to allow for self-service updates. Stay tuned!

Please note that changes to billing information will only affect future invoices — we cannot modify historical invoices.

Sales Tax

Zed partners with Sphere to calculate indirect tax rate for invoices, based on customer location and the product being sold. Tax is listed as a separate line item on invoices, based preferentially on your billing address, followed by the card issue country known to Stripe.

If you have a VAT/GST ID, you can add it at during checkout. Check the box that denotes you as a business.

Please note that changes to VAT/GST IDs and address will only affect future invoices — we cannot modify historical invoices. Questions or issues can be directed to billing-support@zed.dev.